The LCMS Department of Human Resources holds , “Through love serve one another,” as the pillar of its values. With that mindset, we are able to provide consummate Human Resources (HR) services to over 330 employees, both domestically and internationally deployed, so that all may succeed in furthering the Church’s mission to proclaim the Gospel of Jesus Christ around the world. This is a wonderful opportunity and an immense challenge for which we are grateful to serve. Like so many around the world, the normal operations of our work were turned upside down in March 2020 with the COVID-19 pandemic. At a moment’s notice, our department coordinated with senior leadership to ensure all employees could confidently and safely work in a remote environment. As the pandemic continued
Operations Support Services
The overall mission of Operations Support Services (OSS) is to provide core services that support the mission and ministry of the LCMS. The following service units make up OSS: Operations Service Coordination, Technology Application Group, Information Technology Desktop and Infrastructure Support Services, Mail and Print Services, Reception and Meeting Services, and Facilities Management Services. In addition, the LCMS Technology Steering Committee (TSC), which is chaired by the Executive Director of Operations Support Services, reviews projects to assess their benefit to the organization and helps prioritize them. The chair of the TSC will then present those recommendations as necessary to the Operations Team for final approval. Other functions of the TSC include advising on proposed policy changes or additions and fostering positive communications throughout the organization.
A. Operations Service Coordination (OSC) Operations Service Coordination provides the communication and coordination link between the Operations Department and the departments of the LCMS. OSC also ensures that policies and procedures are in place so that operations services are delivered in a timely and efficient manner. Through regular communication, OSC ensures the needs of the departments are being met. Service coordinates work closely with Concordia Plan Services to manage the help desk team that supports both organizations.
B. Technology Application Group (TAG)
The Technology Application Group is dedicated to the application of technology solutions that enable the ministry and business functions of LCMS to operate in the most innovative and cost effective manner possible. TAG provides technical support to the major LCMS business applications: Banner Accounting, Ulti Pro Human Resources Information System, LCMS Information Support Network (formerly LRSS), Blackbaud Constituent Resource Management System, M365 tool set, and LCMS websites. TAG also provides technical support to many other department-specific tools: Genetec Security Camera, Pinnacle Badge System, Office365 Applications, and others. The application of technology solutions are prioritized by the TSC, with OSS providing technical expertise to approved projects.
C. IT Desktop and Infrastructure Support Services Concordia Plan Services provides the network and infrastructure support for the LCMS. This includes outsourcing the help desk and many infrastructure support functions to Dalechek Technology Group, Oakwood Technology Group, and Tierpoint.
D. Mail and Print Services (MPS) Mail Services handles all mailing (standard mail, express mail, and packages) from the IC properties, including USPS, UPS, Fed Ex, and DHL. The MPS staff also provides the following special services: preparation of bulk mailings, address labeling, folding, envelope/mailer inserting, bulk paper delivery (for copiers/ printers), and management of overnight package mailing needs. Print Services provides full-service printing to not only the departments of the LCMS but also to Concordia Plan Services and the LCMS Foundation. Print Services include full-color and black/ white printing, large format printing, envelope printing, folding, cutting, GBC plastic comb binding, booklet-making, padding, three-hole punching, lamination, photocopying, and personal printing services for our employees. We are also expanding these services to local LCMS congregations and schools.
E. Reception and Meeting Services (RMS) Reception and Meeting Services is responsible for coordinating meetings and events that take place at the International Center (IC). This includes assistance with room scheduling and set up and any event catering needs. RMS provides front desk services, ensuring that all guests are greeted in a friendly and professional manner. The front desk also ensures all building entry security policies and procedures are followed.
F. Facilities Management Services (FMS)
The LCMS is continuing its facility management partnership with Cushman and Wakefield at the IC. Cushman’s expertise in
property management will help ensure the LCMS is adhering to industry best practices. The mission of FMS is to maintain a safe, healthy, and Christian work environment for employees at the IC.
G. Significant Accomplishments (1) During the COVID-19 lockdown, we were able to successfully provide the services necessary to support work from home and the hybrid work environment. This included preparing and deploying over 45 laptops and various peripheral devices and facilitating printing as well as mail pick-up and delivery. (2) The building’s HVAC automation system was upgraded. This resulted in a $75,000 incentive rebate from Ameren and should help reduce energy costs over time. (3) Using the functionality available with our Zoom subscription, we replaced the meeting room scheduling system, saving over $15,000 annually in subscription costs. (4) Working with the LCMS OPS team and TSC, a records retention policy was finalized and approved. It is in the process of being implemented. (5) A comprehensive cyber awareness training program for all employees continues. (6) Post-COVID-19, the IC’s full-service cafeteria was replaced with a self-serve emart. This resulted in significant savings in subsidies. (7) Multi factor Authentication and Advanced Threat Protection were implemented to better protect LCMS data and resources. (8) The Top Desk employee portal for IT trouble ticket tracking was implemented, which streamlined approval processes and eliminated paper forms. (9) Working with Rosters and Statistics, OSS continues to expand the LCMS Information Support Network (LISN) to meet the needs of the LCMS.